Privacy Policy mbijackpot — Personal Data Protection for Malaysian Members

Introduction

Mbijackpot ("we", "Platform") is committed to protecting the privacy of every member who entrusts us with their personal information. This Privacy Policy explains in detail how we collect, process, use, store, and protect your personal data when you use our online betting platform at mbijackpot.pro.

This document is written in English to ensure our Malaysian members can fully understand their rights and responsibilities regarding their personal data. We operate in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards.

By using mbijackpot's services, you acknowledge that you have read and understood this Privacy Policy. If you disagree with any part of this policy, please stop using the platform and contact us to close your account.

1 Types of Information We Collect

We collect the information needed to provide a safe, fair, and legally compliant service. The following are the categories of information we collect:

We only collect data that is genuinely necessary for the stated purposes. We do not collect sensitive information such as medical data, political views, or religious beliefs.

2 How We Use Your Data

Every piece of information we collect is used for a clear and lawful purpose. mbijackpot uses your personal data for the following:

• Account Management: Creating, verifying, and managing your member account, including mandatory KYC processes.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions in your account securely and accurately.
• Platform Security: Detecting and preventing fraud, hacking, and any suspicious activity that could compromise your account or the integrity of the platform.
• Service Communications: Sending important account notifications, security updates, and transaction information via email or in-platform messages.
• Legal Compliance: Meeting legal obligations under Malaysia's PDPA and related regulations, including anti-money laundering (AML) requirements.
• Service Improvement: Analysing aggregated usage patterns to improve the gaming experience, platform performance, and promotional offers.
• Responsible Gaming: Monitoring playing habits to identify members who may need support and providing appropriate self-control tools.
• Marketing Communications: Sending promotional information and special offers — only where you have given explicit consent, which you may withdraw at any time.

3 Information Sharing and Disclosure

Mbijackpot does not sell, rent, or trade your personal information to any third party for their own commercial purposes. However, there are limited situations where we may need to share your data:

• Trusted Service Providers: Third-party companies that help us operate the platform, process payments, or provide technical support. They are bound by strict confidentiality agreements and may only use your data for purposes we have specified.
• Payment Providers: Financial institutions and e-wallet providers that process your deposit and withdrawal transactions. This sharing is necessary to complete each financial transaction.
• Legal Authorities: If required by Malaysian law or a valid court order, we may need to disclose certain information to law enforcement authorities or relevant government agencies.
• Analytics Providers: Processed and anonymised usage data (containing no personal information) is shared with analytics tools to understand traffic patterns and website performance.
• KYC Verification: Third-party identity verification service providers used to verify your documents and personal information during the KYC process.

In all data sharing cases, we ensure that recipients are bound by data protection obligations equivalent to or stricter than the standards we follow.

4 Data Security Measures

Protecting your personal data is our foremost technical commitment. mbijackpot implements multiple layers of protection to ensure your information remains secure at all times:

• 256-bit SSL Encryption: All data transmitted between your device and mbijackpot servers is protected by 256-bit SSL encryption — the same technology used by the world's leading banking institutions.
• Stored Data Encryption: Sensitive information such as passwords and financial details is stored in encrypted form using the latest hashing algorithms and cannot be read even by our internal staff.
• Two-Factor Authentication (2FA): 2FA is available for all member accounts, adding an extra layer of protection during the login process.
• 24/7 Security Monitoring: Our automated monitoring system detects and responds to any suspicious activity around the clock, without interruption.
• Regular Security Audits: Our platform undergoes periodic security audits conducted by independent experts to identify and address any potential vulnerabilities.
• Internal Access Controls: Only staff who require access to specific data to carry out their duties are permitted to do so, using a strict role-based access control system.

5 Cookies and Tracking Technologies

Mbijackpot uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. The following are the types of cookies we use:

• Essential Cookies: Required for core platform operations such as maintaining your login session and ensuring security features work correctly. These cookies cannot be disabled.
• Preference Cookies: Saving your preferences and settings, such as display language and game preferences, so you do not need to reconfigure them each time.
• Analytics Cookies: Helping us understand how members use our platform through anonymised usage data. This information is used to improve website design and functionality.
• Security Cookies: Used to detect and prevent fraud, verify user identity, and protect accounts from unauthorised access.

You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality of some parts of the platform. Continued use of this website after this notice is considered consent to our use of cookies.

6 Your Rights Over Your Personal Data

Under Malaysia's PDPA and the data protection principles we uphold, you have the following rights regarding your personal data held by mbijackpot:

To exercise any of the rights above, please contact our privacy team via live chat or email. We will process your request within 30 business days.

7 Data Retention Period

Mbijackpot retains your personal data only for as long as necessary for the purposes stated in this policy or as required by applicable Malaysian law.

• Active Account Data: Retained for as long as your account is active and for the required period after account closure to meet legal compliance requirements.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's accounting and anti-money laundering legal requirements.
• Security Logs: Retained for 12 months for security incident investigation and fraud detection purposes.
• Communications Data: Customer support communication records are retained for 3 years for reference and service improvement purposes.
• Marketing Data: Deleted when you withdraw your marketing consent or after 2 years of no related activity.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be personally linked to you.

8 Child Protection

Mbijackpot services are strictly for individuals aged 18 and above. We do not knowingly collect or process any personal information from persons under 18 years of age.

If we find that we have collected data from individuals under the age of 18 without their knowledge, we will take immediate steps to delete that information and close the associated account. Parents or guardians who suspect their child has registered an account on our platform are encouraged to contact us immediately.

9 Amendments to the Privacy Policy

Mbijackpot reserves the right to amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or improvements in how we protect your data.

When significant changes occur, we will notify you via:

• A clear in-platform notification upon your next login.
• Email to the address registered in your account at least 14 days before the changes take effect.
• Updated on the "Last Updated" date at the top of this page.

Continued use of the mbijackpot platform after the effective date of any policy change signifies your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

10 Contact Us About Privacy

If you have any questions, concerns, or wish to exercise your privacy rights, our Data Protection Officer (DPO) team is ready to assist.

• Live Chat: Available 24/7 via the chat icon at the bottom corner of the platform for instant responses.
• Privacy Email: [email protected] — for official enquiries regarding personal data and the exercise of your rights.
• Response Time: We are committed to responding to all privacy-related enquiries within 5 business days and completing formal requests within 30 days.